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Damage Claims
Claims for damages must be made within 7 days of received of goods. If damage has occurred, please contact us immediately, preserve and photograph damaged packaging for insurance claims, and forward the images to us. We will advise you as to the expected ship date for your replacement order, and will pay for reshipping.
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FAQ
Do you provide International delivery?
currently, we only shipped with in the US.
For wholesale outside of the United States Please send us an email at zncofragrance@gmail.com
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What is your returns policy?
Due to the nature of our products, We can not accept returns. We offer replacement or refund when needed. Please contact us if you have any questions about your purchase.
Due to handmade products, the size, color and shape may vary slightly.
How do I track my package?
Your order will be insured automatically, so just Relax and enjoy worry-free shopping with us!
U.S CUSTOMERS
$10.00 Flat Rate Shipping within the U.S.
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Have You seen Fight Club ?
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We love the movie! and No we do not make soap out of human fat.
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Are your Products vegan friendly?
-Yes, they are. We go the extra mile and have 100% natural soy wax produced by U.S farmers, , non-treated lead-free cotton wicks, and no dyes! We are a plant base apothecary.
Do you make candle favors for special events?
- We do! We will help you find the size and jar of your choice and even assist you in customizing a label to match any event.
Do you do white or custom labeling?
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We do! We have been doing white labeling for years send us an email and we can talk some more.
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If we haven't answered all of your questions, do not hesitate reaching out to us. We'd be more than happy to assist you further!